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Please
understand that our products are shipped and stored with extreme care
from the moment we receive them from overseas or from domestic distributors.
SweatyFrog.com
went into
business with a staff that really cares about our products and customers. We
are willing to work with you if you are dissatisfied in any way. ALL
SALES ARE FINAL, however... SweatyFrog.com
will accept SAME
ITEM exchanges under certain conditions. If your product is visibly damaged, we will offer an exchange
immediately upon review of the product. In order to do this, you
must e-mail us (please include pictures of damage if possible) at info@myplasticheart.com
and receive a RMA number. Place this number on the outside of the
return package. We will review the case with Fed-Ex for faulty
shipment, then send you the item again once we hear a ruling.
All
exchanges can be made within the first 5 days of receipt of product.
Remember, Fed-EX shipping automatically insures all products shipped
from us! All orders are subject to a 15% restocking fee. NO EXCEPTIONS.
To all our WONDERFUL customers, please note: We are
a small outfit trying our best to run a business we love. We try our
best, but please know that if you return something for ANY OTHER reason
other than defect or damage, we lose a great deal due to percentages
and the nature of limited items we have to import. With this in mind
please help us stay alive for YOU!
Thank
You for your understanding, and please trust that we are here to simply
give you the best quality service we can without jeopardizing you or
us.
We care about our shoppers and want you to know that we are one of the
top notch outfits on the web! Thank You and ENJOY!
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